Knowledge Base Freelancer
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FAQ
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Finding Opportunities
Managing Applications
Contracts & Agreements
FAQ
Finances
Timesheets
Hyperwallet
Invoices & Tax Documents
Payouts
Benefits & Sick Time
FAQ
Your Profile
Manage your Profile
FAQ
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Knowledge Base Freelancer
Finances
Getting started
Register & Onboard
Account Setup & Settings
FAQ
Opportunities
Finding Opportunities
Managing Applications
Contracts & Agreements
FAQ
Finances
Timesheets
Hyperwallet
Invoices & Tax Documents
Payouts
Benefits & Sick Time
FAQ
Your Profile
Manage your Profile
FAQ
Finances
Everything about your finances – timesheets, invoices, payouts, and benefits.
Timesheets
Can I prepare timesheets without sending a payment request to the client?
How are timesheet and payment requests related?
Creating & Submitting a Timesheet in WorkGenius
Submit payment requests
Hyperwallet
Why do I need to re-verify my profile with Hyperwallet?
How can I transfer money from my Hyperwallet account to my bank account?
Invoices & Tax Documents
Where can I find my W2 in WorkGenius?
Payouts
Do I need to set up any payment details for my WorkGenius account?
How do I get paid?
How to get paid
Benefits & Sick Time
Viewing & Requesting Sick Time in the United States
US Freelancer Benefits
FAQ
When will my payment be released?
Is the total amount listed on the timesheet a net or gross amount?
Do I have to issue an invoice to get paid?
Why does Hyperwallet say that fees may apply, under "Legal agreements"?
Is there any other way to receive my payment?
What do I need to keep in mind when filling out the timesheet?
How do I send a payment request to a client?
What do I use payment requests for?
How can I adjust my hourly rate for the payment request?
What do I enter in the payment title and PO number?
What are additional expenses?
How do I reach Hyperwallet?
What do I enter in the description?
How do I make changes to my profile in my Hyperwallet account?
How long do I have to wait for the client to release the payment?
How do I activate my Hyperwallet account?
Why does Hyperwallet ask for so much personal data?
Can I withdraw a payment request?
What information is verified by Hyperwallet and how long does the process take?
How often should I send payment requests to the client?
What type of documents are acceptable as proof of address?
What happens after I request a payment?
Does the address on the Proof of Address document have to match the address in my hyperwallet profile?
Can a client view the hours I entered before I submit the payment request?
I tried to upload requested documents, but it says that the file is too big. What do I do?
Do I have to record my hours on paper, before logging them into the system?
How do I update my bank account information?
How long does it take to get paid?
Do I have to fill out each timesheet from scratch?
When are my invoices created and where can I find them?
Can I also add my PayPal account to Hyperwallet?
Why does WorkGenius work with an external payment service provider?
Can invoices be corrected retrospectively?
My payment hasn’t arrived within the agreed timeframe. What do I do?
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