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Knowledge Base

Freelancer FAQ

Freelancer FAQ

Frequently asked questions & answers for freelancers

Account Set-Up

What do I do if my personal data changes (address, telephone number)?

What do I do if my account information changes?

What do I do if I no longer have access to my university email?

What's on my dashboard?

How long does it take to review my freelancer application?

What information do I need to provide to register on WorkGenius?

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Your Profile

Can I improve my rating?

Where can I edit my profile?

What data can clients see?

Why should I provide references?

What links should I add to my profile?

How do I classify my skills correctly? (Basic, Advanced, Expert)

What skills should I include in my profile?

What information do you need from me before I can get started?

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Account deactivation

Can I delete my account?

Can I unblock my account?

Why has my account been suspended?

Find jobs

How do I find jobs that are right for me?

Why is it that I can accept some assignments directly, while others I have to apply for?

What is the difference between projects and bookings?

How do I find higher paid jobs?

Why don't I see any matching jobs?

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Payment

How do I get paid?

How long does it take to get paid?

Is there any other way to receive my payment?

My tax ID is not accepted?

When do I have a small business ("Kleingewerbe")?

When do I have to provide my VAT number?

Why does WorkGenius work with an external payment service provider?

Do I need to set up any payment details for my WorkGenius account?

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Hyperwallet

Why does Hyperwallet say that fees may apply, under "Legal agreements"?

Can I also add my PayPal account to Hyperwallet?

Why do I need to re-verify my profile with Hyperwallet?

How do I reach Hyperwallet?

My payment hasn’t arrived within the agreed timeframe. What do I do?

How do I update my bank account information?

How can I transfer money from my Hyperwallet account to my bank account?

I tried to upload requested documents, but it says that the file is too big. What do I do?

Does the address on the Proof of Address document have to match the address in my hyperwallet profile?

What type of documents are acceptable as proof of address?

What information is verified by Hyperwallet and how long does the process take?

How do I make changes to my profile in my Hyperwallet account?

Why was 1€ credited to my Hyperwallet account?

Why does Hyperwallet ask for so much personal data?

How do I activate my Hyperwallet account?

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Invoices

Can invoices be corrected retrospectively?

When are my invoices created and where can I find them?

Do I have to issue an invoice to get paid?

Payment Request

When will my payment be released?

Can I withdraw a payment request?

What types of payment requests are there and which one is right for me?

How long do I have to wait for the client to release the payment?

What happens after I request a payment?

How often should I send payment requests to the client?

What do I enter in the description?

What are additional expenses?

What do I enter in the payment title and PO number?

How can I adjust my hourly rate for the payment request?

What do I use payment requests for?

How do I send a payment request to a client?

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Timesheet

Can a client view the hours I entered before I submit the payment request?

Is the total amount listed on the timesheet a net or gross amount?

Do I have to fill out each timesheet from scratch?

What do I need to keep in mind when filling out the timesheet?

How are timesheet and payment requests related?

Do I have to record my hours on paper, before logging them into the system?

Can I prepare timesheets without sending a payment request to the client?

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Bookings

Can I end a booking early?

Where can I find my bookings?

Do bookings affect my rating?

I've accepted a booking and now something else has come up. What do I do?

What happens if I reject a booking request?

I have received a booking request. What do I have to do now?

Which clients can reach out to me with a booking request?

I like a job but I don't like the proposed hourly rate. What can I do?

What do I need to consider when applying for a booking?

How do I apply for a booking?

How do bookings work?

Can I work on multiple bookings at the same time?

When do I end a booking?

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Your client

Why can't I see the name of the client?

Can I get in touch with the client?

Projects

How do I ensure that the client won't use my work in an unauthorized way?

What happens if you don't accept a client's request for work to be revised?

What happens to my work if the client rejects my result?

Where can I find my projects?

When should I not accept a project?

What do I do if I don't have enough time?

What happens if I miss the deadline?

Can I work on multiple projects at the same time?

Can I withdraw from a project?

How can I ask questions about a project?

How long does it take for the work you deliver for a project to be approved?

How do projects work?

What do I do if I get sick during a project?

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Contract

Where can I view the terms of my contract with WorkGenius?

Where can I find the contract/terms and conditions?

Do I have to be a certain age to use WorkGenius?

Who do I sign a contract with when I accept a project or booking?

Do I have to sign a contract with each client?

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