Knowledge Base Freelancer
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Knowledge Base Freelancer
Client FAQ
Find freelancers
Bookings
Getting started
Manage freelancers
Bring your own freelancer
For freelancers
Payment
Client FAQ
Account set-up
Payment
Credits
Cost Center
Bookings
Workforce
Bring your own Freelancer
Payment Request
Direct Collaboration
Expert teams
Getting started
Register & Onboard
Account Setup & Settings
Opportunities
Finding Opportunities
Managing Applications
Working with Clients
Contracts & Agreements
Your Placements
Finances
Timesheets
Hyperwallet
Invoices & Tax Documents
Payouts
Benefits & Sick Time
Your Profile
Manage your Profile
Access & Visibility Settings
Client FAQ
Frequently asked questions & answers for clients
Account set-up
What information do I need to provide before starting my first project?
How many users can I invite to my organization?
Who can invite other users?
How do I invite colleagues to my account?
What roles can I assign to members of my organization?
Can I use open my account to multiple departments?
Can I collaborate on projects with my colleagues?
Definition of user roles
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Payment
What payment options do I have?
How do I get my invoice?
How are freelancers paid?
Can I have invoices changed retroactively?
Credits
What are credits?
How do I upload credits?
Do my credits expire?
Will I still receive a separate invoice if I pay with credits?
Can I move credits from one cost center to another?
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Cost Center
What are cost center?
Why do I need more than one cost center?
Where can I see which projects are using which cost center?
How many different cost center can I create?
Can I delete cost center?
Who has access to cost center?
How do I pay for a project using a different cost center?
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Bookings
How does "Book a Genius" work?
What are bookings?
What is the difference between bookings and projects?
When are bookings more suitable than results-based projects?
If I use "Book a Genius", do I have to hire someone for several days, or can I use them for a single day?
How do I create a job requisition?
Let’s say I book a Genius for 10 days, will the Genius work non-stop, including weekends?
Is it possible to extend the duration of a booking?
What do I do if none of the applicants are right for the job?
How do I reject a candidate?
What is a requisition?
What is the difference between a requisition and a booking?
Can I hire more than one freelancer for my booking?
Can I work on projects together with my colleagues?
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Workforce
Where can I find my workforce?
How can I get in touch with a freelancer?
Can I hire a freelancer permanently?
Can I add notes to freelancer profiles?
Where can I see a freelancer's experience?
What does the rating of a freelancer mean?
What do the stars and hours next to a freelancer's name mean?
Can I contact Freelancer by phone?
Can I export the profile of a freelancer?
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Bring your own Freelancer
Can I bring my own freelancers onto the WorkGenius platform?
Why should I manage my freelancer network with WorkGenius?
Payment Request
What are payment requests for?
How do I allow my freelancers to send me a payment request?
Can I revoke a freelancer's authorization to send payment requests?
Do I get a payment request for each day of work, or can the requests be bundled?
Where can I find payment requests?
How do I approve a payment request?
Can I approve multiple payment requests at the same time?
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Direct Collaboration
How are freelancers billed?
What does Direct Collaboration mean?
How do I start a Direct Collaboration?
How do I end a Direct Collaboration?
Can I have multiple direct collaborations with the same freelancer?
Where can I find my active direct collaborations?
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Expert teams
How do I create an expert team?
Why should I create expert teams?
What happens if my expert doesn't have time?
